Privacy Policy

We are currently updating our Privacy Policy to ensure we comply with the new General Data Protection Regulations (GDPR) coming into effect on 25th May 2018.

This privacy policy sets out how ER Sports Therapy uses and protects any information that you give ER Sports Therapy when you use this website.

ER Sports Therapy is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

ER Sports Therapy may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • Name, address, age and job title
  • Contact information including email address, landline telephone or mobile phone details
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to treatments such as GP details or previous medical history.
  • General health and well being information that could be relevant to treatment.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service and also for us to help treat you, and in particular for the following reasons:

  • Internal record keeping of treatment notes for a period by Law of 6 years.
  • We may be requested to pass on this information to Insurance Companies, Solicitors, fellow Practitioners, Consultants or Therapists. This will only be done with your written consent either by a written and signed/ dated letter or email.
  • We may use your information to send promotional offers via email, text or messenger.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online or in clinic.

For communication purposes and with the power of Social Media, we often use text messenger, email, Facebook messenger via the business page (or sometimes by my personal one) or Whats-app – please do notify us in writing if you wish us not to contact you or communicate with you by this method. Upon coming into clinic due to the new GDPR legislation, you will be asked to sign a slip to say you will be happy for this to be done.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information of which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information, which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to ER Sports Therapy, 2 Westminster Square, Maidstone, Kent, ME16 0WQ.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.